Managed IT & Support
Proactive monitoring, help desk and on-site support with clear service levels, so your team stays productive.
- Service desk
- Monitoring
- SLA reporting
IT & Mining Consulting · South Africa
Technology that runs the business, from the server room to the shaft floor.
BlaqBox Consulting Services designs, secures and supports the IT that South African organisations depend on. We are now bringing that same discipline underground, helping mines connect, digitise and report on their operations.
Core practice · Information Technology
IT services: our foundation, and what we know best.
From a ten-person office to a multi-site enterprise, we plan, build and run technology that stays secure, compliant and available. One accountable partner, end to end.
Cloud & Infrastructure
Microsoft 365, Azure and hybrid environments designed for performance, cost control and load-shedding resilience.
- Migration
- Hybrid cloud
- Backup & DR
Cybersecurity & Compliance
Risk assessments, endpoint protection, identity security and governance aligned to POPIA and your auditors.
- POPIA
- Vulnerability scans
- Awareness training
Networks & Connectivity
LAN, Wi-Fi, SD-WAN and site-to-site links engineered for multi-branch businesses and remote operations.
- SD-WAN
- Wi-Fi surveys
- Fibre & LTE failover
Systems & Integration
We connect ERP, HR, finance and line-of-business systems so data flows once and reports stay accurate.
- APIs
- ERP
- Automation
IT Strategy & Advisory
Technology roadmaps, vendor selection and virtual CIO services that tie every rand of IT spend to a business outcome.
- Roadmaps
- vCIO
- Procurement
Custom Platforms & Applications
Custom software platforms built around how you work.
When off-the-shelf tools don't fit, we design and build custom platforms: client portals, operational dashboards and workflow apps. You see a working demo before you commit to the full build.
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Web platforms & portalsClient, supplier and employee portals with secure sign-in and role-based access.
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Mobile & field appsApps for technicians and site teams that keep working offline and sync when back in range.
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Dashboards & reportingLive views of operations, finance and compliance, built from your own data.
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Workflow automationApprovals, inspections and requests moved off paper and email into tracked workflows.
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Application servicesHosting, maintenance, upgrades and support for the platforms we build and the ones you already run.
Demo first, then build
We start with a working MVP using sample data so your team can test it, give feedback and sign off before full development begins. Try the four live demos on this page.
portal.yourcompany.co.za/tickets
Demo dataIT Service Desk
Today · 21 OctOpen tickets18 +3
Within SLA96% +2%
Avg. first response14m
Recent ticketsAssigned to: All
| ID | Request | Site | Status |
|---|---|---|---|
| #4821 | VPN drops on laptop | Sandton | In progress |
| #4820 | New starter account setup | Rustenburg | Waiting |
| #4818 | Printer offline, Finance | Sandton | Resolved |
| #4815 | Server backup failed | Data centre | Urgent |
Shaft 3 · Production
Day shift · 06:00–22:00Tonnes hoisted4,820 t
Shift target5,200 −7%
Hoist availability91%
Tonnes per 2-hour blockTarget 650 t
8006004002000
0608101214161820
Alerts3 active
HighLevel 2 vent fan pressure low
MedLHD 07 service due
InfoNetwork link L1 restored
POPIA Readiness
Review cycle: Q4 2026Overall progress7 of 10 controls
- Information Officer registeredDone
- Personal information inventoryDone
- Privacy notice publishedDone
- Operator agreements with vendorsDue 15 Nov
- Breach response plan testedOverdue
- Staff awareness trainingScheduled
PitLedger · Pit 2 East
Load & haul contractor ledgerBCM to date236k 100% of plan
Survey vs truck count+8.0% R 962k at risk
Diesel refund claimableR 758k 7 audit flags
Decisions, ranked by rand impact4 open
SafetyClose 2 open Section 54 findings
HighRecalibrate EX-03 load factor before invoicing
MedMove one truck from EX-02 to EX-03
MedFix 7 diesel log entries before the refund claim
Open the live demo
Working apps with sample data. Your changes stay in your browser session only.
New practice
Mining Technology Consulting
Mining technology consulting: proven IT discipline, taken underground.
Mines run on data they often can't reach. Our mining practice applies the infrastructure, security and integration skills we've built in corporate IT to the realities of shafts, plants and remote sites.
OT/IT Convergence
Bring plant control systems and business IT together safely, with segmented networks and clear ownership.
Underground Connectivity
Planning for fibre, leaky feeder and private LTE networks that keep people, equipment and sensors connected.
Operational Data & Reporting
Production, safety and equipment data pulled into one view, with dashboards management can trust.
Industrial Cybersecurity
Protect SCADA and critical operational systems against downtime, ransomware and unauthorised access.
Why an IT firm in mining?
Modern mines are networks first. The hard problems are now connectivity, data and security, which is the work we've done for years. We partner with mining engineers and operators who know the ground, and we bring the systems that tie it together.
See it working: try the PitLedger contractor demo →How we work
How we deliver IT and platform projects, from first conversation to steady state.
Every engagement follows the same four stages, whether we're securing an office network or connecting a new mine level.
Assess
We audit your current systems, risks and goals, and agree on what success looks like.
Design
A practical roadmap with costs, timelines and priorities you can take to the board.
Implement
We deploy, migrate and integrate with minimal disruption to day-to-day operations.
Support & Optimise
Ongoing management, monthly reporting and continuous improvement.
Why BlaqBox
Open thinking inside the black box.
Technology shouldn't be a mystery to the people paying for it. We explain what we do, report on it plainly, and stay accountable for the result.
Built for South Africa
We design around local realities: load-shedding, connectivity gaps, POPIA and B-BBEE procurement requirements.
One accountable partner
Strategy, implementation and support from a single team, so nothing falls between vendors.
Plain-language reporting
Clear monthly reports on uptime, security and spend that executives can read in five minutes.
Cross-industry depth
Corporate IT experience applied to industrial settings, giving mining clients enterprise-grade systems.
Get in touch
Let's open the box.
Tell us where you are and where you want to be. We'll come back within one business day with next steps.
Emailinfo@blaqboxconsultingservices.co.za
Websiteblaqboxconsultingservices.co.za
RegionSouth Africa · On-site and remote